Cancellations And Refund Policy

Orders once placed, cannot be cancelled for any reason and there shall be no refund, except if there is unreasonable delay in delivery over and above delivery schedule and you refuse to accept the delivery of such delayed order. In such circumstances, the refund will be processed within 15 business days from the date of your refusal to accept the delivery. The refund amount (excluding the cash on delivery charges, shipping charges or other charges (if applicable)) will be credited to the source of payment.

All disputes in connection with Cancellation and Refund Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Mumbai only

For further queries you can reach out to customer care customercare@therealritual.com or calling on +919082642969 between 9:00 am – 4:30 pm, ( Monday to Friday).