Orders are typically delivered within 5–7 business days, depending on your location. You will receive tracking details once your order is shipped.

We offer exchanges only in case of damaged or defective products.
Due to hygiene reasons, we do not accept exchanges or returns for shade or color preferences.

If your product arrives damaged, please contact us within 48 hours of delivery with clear images/videos of the product and packaging. Our team will arrange a replacement at the earliest.

We recommend checking:
Product swatches on multiple skin tones
Shade descriptions
Instagram or website images/videos
Please note: slight variations may occur due to screen differences.

Yes. All our products at The Real Ritual are thoughtfully curated to complement a wide range of Indian skin tones, from light to deep.

Our formulations are designed to be skin-friendly. However, if you have highly sensitive skin, we recommend doing a patch test before full application.

Yes, we are a cruelty-free brand. None of our products are tested on animals.

(You can edit this based on your policy)
Yes, we offer Cash on Delivery on select orders/locations.

Once your order is shipped, you will receive a tracking link via SMS/email to monitor your delivery in real time.

Orders can only be canceled or modified before they are shipped. Once dispatched, changes are not possible.

Yes, we ship pan India.

You can reach us via:
Email: customercare@therealritual.com
Instagram DM: @therealritual_(or your handle)
We aim to respond within 24–48 hours.